At Piscis Networks, we stand behind the quality and reliability of our products. Our warranty policy is designed to provide you with peace of mind and assurance that your investment is protected. Please review the following warranty policy carefully.
1. Warranty Coverage:
- All Piscis Networks' products are covered by a standard warranty period of 1 year from the date of purchase.
- The warranty covers manufacturing defects and failures that occur under normal use and conditions.
- The warranty does not cover damage caused by misuse, unauthorized modifications, accidents, or natural disasters.
2. Warranty Claims Process:
- To make a warranty claim, please contact our customer support team at rma@piscisnetworks.com.
- Provide proof of purchase, including the date of purchase and the place of purchase.
- Describe the issue you are experiencing with the product in detail.
3. Warranty Services:
- If a manufacturing defect or failure occurs within the warranty period, Piscis Networks will repair or replace the defective product free of charge.
- The repaired or replacement product will be covered under the remaining warranty period of the original product.
4. Exclusions:
- The warranty does not cover normal wear and tear, cosmetic damage, or damage caused by improper installation or maintenance.
- Damage caused by unauthorized repairs or modifications will void the warranty.
- Consumable parts, such as batteries or cables, are not covered under the warranty.
5. Limitation of Liability:
- Piscis Networks' liability under this warranty is limited to the repair or replacement of the defective product.
- In no event shall Piscis Networks be liable for any incidental, consequential, or indirect damages arising from the use of its products.
6. Extended Warranty Options:
- Extended warranty options may be available for purchase at an additional cost.
- Contact our sales team for more information about extended warranty options at sales.india@piscisnetworks.com
7. Warranty Transferability:
- The warranty is non-transferable and applies only to the original purchaser of the product.
8. Warranty Registration:
- Warranty registration may be required to activate the warranty. Please follow the instructions provided with your product to complete the warranty registration process.
9. Warranty Disputes:
- Any disputes regarding warranty claims will be resolved in accordance with Piscis Networks' warranty policy and applicable laws.
10. Changes to Warranty Policy:
- Piscis Networks reserves the right to modify or update its warranty policy at any time without prior notice.
If you have any questions or concerns about our warranty policy, please don't hesitate to contact us. We value your business and strive to provide you with the best possible experience.
At Piscis Networks, we are committed to providing our customers with high-quality products and exceptional service. In the unlikely event that you need to return a product for repair or replacement, please review the following RMA policy carefully.
1. Eligibility:
- Our RMA policy covers manufacturing defects and failures that occur within the warranty period.
- Products must be returned in their original packaging and in like-new condition to be eligible for RMA.
2. Warranty Period:
- All Piscis Networks' products are covered by a standard warranty period of 1 year from the date of purchase.
- Extended warranty options may be available for purchase at an additional cost.
3. RMA Request Process:
- To initiate an RMA request, please contact our customer support team at rma@piscisnetworks.com
- Provide detailed information about the product, including the serial number, date of purchase, and a description of the issue.
- Our support team will assess your request and provide you with an RMA number if the product is eligible for return.
4. Shipping Instructions:
- Once you receive an RMA number, securely package the product and include the RMA number on the outside of the package.
- Ship the product to the address provided by our support team.
- Customers are responsible for covering shipping costs to return the product to our facility.
5. Evaluation and Repair:
- Upon receipt of the returned product, our technical team will evaluate the issue and determine the appropriate course of action.
- If the product is found to have a manufacturing defect covered by warranty, we will repair or replace the product free of charge.
- If the issue is determined to be caused by misuse, unauthorized modifications, or other factors not covered by warranty, repair fees may apply.
6. Return Shipping:
- Piscis Networks will cover the cost of shipping the repaired or replacement product back to the customer.
- Expedited shipping options may be available at the customer's expense.
7. Refurbished Products:
- In some cases, we may provide refurbished or equivalent replacement products as part of the RMA process.
- Refurbished products are rigorously tested and certified to meet our quality standards.
8. RMA Status Updates:
- Customers can track the status of their RMA request by contacting our customer support team or logging into their account on our website.
9. Customer Responsibilities:
- Customers are responsible for ensuring that products are properly packaged and shipped according to our instructions.
- Customers must provide accurate and complete information when initiating an RMA request.
10. Exceptions:
- This RMA policy may be subject to change without prior notice.
- Piscis Networks reserves the right to refuse or deny RMA requests that do not comply with this policy.
If you have any questions or concerns about our RMA policy, please don't hesitate to contact us. We appreciate your business and look forward to serving you.
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